What is the Redline?
A phone, chat, and video chat service providing National, State, and County resources, referrals, and trauma-informed support for Urban Indian and Tribal populations.
Why was the Redline Created?
The CalHope Redline exists to realize a future where all AIAN peoples across California have access to AIAN-specific wellness resources that empower them with the tools and services they need in order to build resiliency and navigate through crisis.
Reach Out
Monday through Friday 9AM – 5PM
Chat with us! Use the blue chat widget in the bottom right hand side of your screen.
Call: 1-888-368-4090
Text: 916-252-5002
Our team of Navigators is standing by Monday through Friday to ensure that when you, a friend, family, or community member reaches out, there is always someone available to support you.
IF YOU ARE HAVING A MEDICAL OR MENTAL HEALTH EMERGENCY PLEASE DIAL 911 OR GO TO YOUR NEAREST EMERGENCY DEPARTMENT.
Your Comfort Comes First
We understand that support is not always best provided over the phone, so in addition to our call and text contacts, we offer a confidential live chat function that will allow anyone seeking assistance to quickly receive the support they need without the need to pick up a phone.
SUPPORT FROM OVER 500 RESOURCES ACROSS MORE THAN A DOZEN AREAS
• Health and Social Services
• Food Access
• Disability Services
• Emotional Support
• COVID-19 Info and Support
• Urban Indian Health Programs
• Housing and Utilities Referrals
• Substance Use
• Youth Services
• Grief and Bereavement Support
• Elder Care and Caregiving
• Veterans Assistance
Redline
Navigators
The CalHope Red Line is staffed by a culturally responsive, trained team who come from a diverse set of backgrounds. While navigators are not certified behavioral health counselors, the Red Line Navigators are ready to provide peer support to help seekers.
Your Confidentiality
Is Important to Us
You may be asked optional questions pertaining to demographics in order to better inform the services we provide, but no identifying information is requested, nor are calls recorded.
Learn More About the Redline
View our Frequently Asked Questions and download the full brochure below.
Download Redline FAQ Brochure
What is the CalHOPE Redline?
CalHOPE Redline is a phone, text, live and video chat warmline service that is a part of the statewide CalHOPE project. CalHOPE Redline focuses on providing State, County, Tribal and National resources, referrals and traumainformed support for Urban Indian and Tribal/ Rural populations in California. Available MonFri, 8am-7pm PST by calling 1-888-368-4090, texting 916-252-5002 and online by visiting ccuih.org/redline.
Who Can Call the CalHOPE Redline?
Anyone! The CalHOPE Redline is available to anyone residing in California. Redline Navigators are dedicated to providing support to those who need it during these difficult times. We also serve out-of-state family members seeking information or referrals for their California-based relatives.
Who Will I be Talking To?
The CalHOPE Redline is staffed by a culturally responsive, trained team of Navigators who come from a diverse set of backgrounds. While Redline Navigators are not certified behavioral health counselors, they are prepared to provide peer-based support and guidance during these uncertain times.
How Do I know if I or Someone I know Should Call?
If you’re experiencing stress, uncertainty, or are in need of resources or assistance but do not know where to find them, the Redline is here for you!
What Types of Resources Can the Redline Direct You To?
Redline Navigators can direct community members in need of assistance to resources that address a variety of needs, including housing, financial, youth, and disability services, as well as live emotional support for individuals. Health, housing, and government assistance programs can be confusing, Navigators are here to help guide you through the process!
Can I Receive Cultural Resources From the Redline?
Yes. The CalHOPE Redline was developed and designed with American Indian and Alaska Native communities in the state of California as the primary beneficiaries of its services.
What Accessibility and Language Accommodations Are Available?
The CalHOPE Redline does not provide services in languages other than English at this time. Text-based services are available to those who are Deaf and Hard of Hearing.
Is My Call Confidential?
Absolutely. Redline Navigators will not request identifying information apart from your first name and phone number (in case follow up is needed) and calls are never recorded. You will be given an opportunity to offer answers to basic demographic questions that are meant to inform the services we provide.
Are Redline Navigators Mandated Reporters?
Yes. This means that Redline Navigators have a responsibility to report known or suspected abuse or neglect relating to children, elders or dependent adults, or individuals who disclose an intent to harm themselves or others.
Why was the Redline Created?
The CalHOPE Redline was established in direct response to an increased need for access to health and social service resources by American Indian and Alaska Native communities as a result of COVID19.
Share the Redline
Spread the word with our fact sheets, cards, posters, and stickers!
To request printed materials, please email jackie@ccuih.org.
Social Media Toolkit
Share the Redline with your family, friends, and community on social media with our toolkit!
The toolkit contains graphics, pre-written post copy, and messaging guidance to make sharing about this valuable resource for Native communities easy.
Just click to download!